All sales are final (…don’t worry you won’t want to return it anyway!)! In the event that you receive a damaged or defective product please contact us at firstname.lastname@example.org and we will fix the problem right away!
SHIPPING & DELIVERY
All orders will be processed and shipped with in 1 business day. If you are in a rush please email us to speed up the process: email@example.com. For personalised orders, it will be processed and shipped 4-7 business days.
All orders are shipped via Fedex, DHL or Jand2Gidi and should arrive within 2-5 business days.
You need to place separate orders to ship to multiple addresses. However, our concierges are happy to help you to make this the easiest gifting experience possible! To place multiple orders in one transaction please reach out to us via email at firstname.lastname@example.org.
Delivery within Lagos is within 1-3 working days and the flat fee is 750NGN. Delivery outside Lagos is within 2-5 days and the flat fee is 2350NGN.
Please include a note at checkout and we will do our best of accommodate your wishes!
– Add any items you’d like in your custom box to your shopping cart.
– Add your preferred gift Box to your shopping cart, then leave the decorating and confetti distribution to us!
-Check out! Be sure to shoot us a message if you have any specifications about your customized box. You can also choose a themed box and add to it/replace items.
– Enjoy the happiness you’ve just sent to someone dear!
If you have client gifting needs, we have the solutions. From thank you to welcome to congratulations and more, let us help you wow and surprise your clients. You can even send us your birthday list and we will take care of the rest. Don’t see what you need? We specialize in custom packages designed just for you. Contact Us and we will work with you to put together the perfect gift for your client needs.
Don’t see the perfect gift on the website? We would love to customize something for you. Order our custom gift option on the website or contact us and we will work with you to put together the perfect gift.
#TBH, we can’t know for sure if something will be restocked, but if the item was super popular, you bet we’re trying our best to get it back on the site for you.
Or you can simply click on the “Notify Me” box on the product’s page, enter the exact specification and email address and you’ll receive an email when that item is back in stock!
We accept payment via bank transfer, debit/credit card and gift cards.
You bet! You’ll be excited to see what beautiful items arrive weekly to your mailbox! Just scroll down to the bottom of the website – you’ll see a box to enter in your email address.
Sign Up & Your Account
Nope! Feel free to check out as a guest. However, we recommend creating an account. It will speed up the process for future orders and allow you to keep up with your order status. It also reduces the chances of accidentally having a typo in your shipping/billing address.
We truly love our customers! Creating an account is one of the most efficient ways for us to take care of you! By creating an account you’ll have access to your past orders, store credit codes, and not to mention a much faster check out process! You’ll also receive perks via email! By accepting our marketing, you’ll receive exclusive promotional discounts, and be the first to know about major sales, anticipated restocks, and the latest trends! – Exclusive to account holders!
No problem, you can retrieve your password by selecting the “Lost Password” link on the login page. If you still need a little help, remember you can always shoot us an email at email@example.com
Yes, our site is secure. On any page where we ask you to enter personal information, we use secure socket layer (ssl) to encrypt the communication. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Happy shopping!
We have a no cancellations policy, as most orders are packed and shipped right away! If you need to make a change to your order please email us at firstname.lastname@example.org. and we will do our best to accommodate you!
Please e-mail our customer happiness team on email@example.com
To cancel orders please notify the customer happiness team within 2 hours of ordering.
We are available from Monday- Friday 09:30-18:00 (excluding public holidays)
Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number, or local pick up confirmation. If you do not receive either of these emails, please add firstname.lastname@example.org
From a computer: After adding all the items to your cart that you would like, view your cart by clicking on the shopping cart icon in the top right hand corner of the screen. Once viewing your cart, double check to make sure sizes and quantities are correct then click on the “Check out” button. Next you will need to fill out the customer information on the left side of the screen, unless you have an account with us and it is already filled out for you. Then on the right side of the screen, you will see a list of the items you are purchasing along with your total. Above the “total” is a box that says “gift card or discount code”. This is where you will need to enter in your gift card or discount code and hit “Apply”. Please make sure your discount or gift code is applied to the total before selecting the “Complete Order” button.
From a mobile device: After adding all the items to your cart that you would like, view your cart by clicking on the shopping cart icon in the top of the screen. Once viewing your cart, double check to make sure sizes and quantities are correct then click on the “Check out” button. Next it will bring you to the page where you will need to fill out the customer information, unless you have an account with us and are signed in. At the top of this page, there is a drop down box that says “Show order summary”. Click this to drop the box down. You will then see a summary of the items you are purchasing followed by a box that says “Gift card or discount code”. This is where you will need to enter in your gift card or discount code and hit the arrow button to apply. Please make sure your discount or gift code is applied to the total before selecting the “Complete Order” button.
Please email email@example.com if you have any questions.
The promotional codes are associated with email addresses. Make sure you’re using the same email address the code was sent to, as the address associated with your account. If you are unable to match up the email address, send us an email or give us a call! We’re more than happy to help ya out!
Unfortunately, our site only allows for one discount code to be used per order.